Frequently Asked Questions

Simply click on the “Register Now” button, or click the link HERE

Complete all the required fields, but you can leave the “Promo Code” section blank.
Please take note that your ID number or passport number has to be correctly entered in order to make a withdrawal.

Now simply click “Save” and you’re all set!

You can register online at www.supabets.co.za or simply click HERE

From your mobile phone, go to supabets.co.za, click "LOGIN" and then click "REGISTER NOW". To access our services you must enter all the required fields (indicated by *).

To open an account with Supabets, you need to register online at www.supabets.co.za or via your mobile phone on supabets.co.za. You are required to complete the FICA process to activate your account so you may start betting. In order for Supabets to verify your information and activate your account, you need to submit colour copies of the following documents;

• Valid work permit
• Your passport Proof of address in South Africa
• For more information please read our FICA Information HERE.

After you submitted all required documentation as per the FICA Regulations, your account can be validated immediately.

Simply log into your account.

Hover over "Account" and select "User Data" to alter your Account Settings.

You can change various options such as your ID number, email address and more.

PLEASE NOTE: REMEMBER to ACTIVATE your account BEFORE you begin betting.

You will need to call in on 0861 762237/011 215 7000 and speak to a Support Agent where you will need to confirm your ID number, Name & Surname, email address and username.

You can reset your password by opening our Supabets website on www.supabets.co.za and click on FORGOT PASSWORD at the top of the page or you can contact our Support team on 0861 762237/011 215 7000 for assistance.

The Financial Intelligence Centre Act, 38 of 2001 (FICA), came into effect on 1 July 2003 and was further amended by the FICA Amendment Act 1 of 2017. FICA was introduced to fight financial crime and was amended to put South Africa’s legislative framework in line with international standards.

How do FICA regulations affect me?

The primary purpose of FICA is to protect individuals and companies by eliminating the possibility of money laundering through financial transactions. Further to this, FICA aims to ensure that companies (Accountable Institutions) such as Portapa (Pty) Ltd t/a SUPABETS (SUPABETS) know with whom they are conducting business. In compliance with section 21 of FICA, SUPABETS must identity and verify the identity of customers who open online accounts with SUPABETS. By opening an online account with SUPABETS, you accept and provide consent to SUPABETS and/or its affiliates to verify your identity and address.

For you to enjoy the protection that comes with FICA, it is important to ensure that you are FICA compliant. For your account to be FICA validated and compliant, you will need to send us an email with your username and attach the following:

1) A copy of your South African ID, or passport. *All black and white copies must be certified.

2 Proof of residence.

The following documents will be accepted as proof of residence documents:

• A utility bill
• Bank statement with device stamp (no teller stamp required);
• A recent lease agreement;
• A rates and taxes account
• A Telkom telephone account
• A mortgage statement
• A recent SARS return/IRP5
• A recent insurance policy document
• A store account statement;
• A Residential Affidavit from a police station or a
• A Confirmation of Address letter from the ward councillor (local municipal offices).

PLEASE NOTE Any proof of residence document must be dated and may NOT be older than 3 months.

PLEASE NOTE The above documents may either be scanned copies or photos.

PLEASE NOTE All copies of documents sent must be clear, with all information visible.

PLEASE NOTE Supabets reserves the right to request a colour copy of identiFICAtion if necessary.

PLEASE NOTE Your username MUST be included in emails sent to us so that we can match your documents to your account

PLEASE NOTE We require complete documents in order to validate your account and or process pay-outs of winnings.

PLEASE NOTE You will not be able to withdraw any winnings if your account has not been FICA verified/validated Please ensure you take note of the following in terms of ID documents and passports:

• ID Documents: When submitting a copy of your South African ID document please ensure that your name, ID number, photo and other details are all clear and readable. If we are not able to clearly read these details your document will be rejected.
• Passport: When submitting a copy of your passport we also require a copy of your VISA/permit/asylum seeker permit that states you are in South Africa legally. All the details on these documents must be clear and easy to read.
• SUPABETS is obliged to refuse service to anyone who fails to comply with FICA requirements.
• SUPABETS reserves the right to refuse service (including pay-outs) to anyone who provides falsified documents.

Or Click Here to upload your FICA Documents

If all required documents are correct as per our requirements, the FICA process takes a couple of minutes, (1 hr maximum) to be completed.

If the required documents are incorrect, the process may take longer. You will be advised of which documents to submit to have your account FICA validated.

You can submit the required documentation via email to [email protected].

Required FICA documents include colour/certified copy of your ID and proof of residence. Please see documents that can be used as your identification or proof of residence/address HERE

Yes we do, a bank statement without a teller stamp is accepted for FICA and withdrawals purposes.

1. Cash
   Simply visit your bank and deposit your desired amount into our bank account of your choice.
2. Normal EFT
   Using your electronic banking portal, transfer your desired amount into our bank account. Note that bank transfers may take up to 3 days to reflect.

NOTICE: Email the proof of deposit to [email protected]. The proof must be clear and visible to agents. Always use your SUPABETS username as a reference number for all deposits.

PLEASE REMEMBER: Using your USERNAME as a REFERENCE is important for us to find and match the payments.

SUPABETS make use of FNB, ABSA, Standard Bank & Nedbank.

1. Instant EFT
   When logged into your SUPABETS account, click on the iPay option to transfer desired amount into our bank account.
2. SUPABETS Vouchers
   Visit one of our branches to purchase a voucher and load the voucher on your SUPABETS account.

You can also access your online account and go to the ‘Deposit’ feature at the top of the page and choose the deposit options which are available. You can deposit money into any of our SUPABETS accounts listed here. (You must be logged in to view this page) (it has a link to deposits page). Please make sure you use your username as a reference number.

	Bank Name	Banking Details
	Standard Bank	Account Name Portapa Branch Name Universal Branch Branch Code 018 505 Account No 028 287 7711 Reference Number "Your USERNAME"
	ABSA Bank	Account Name Portapa Branch Name Universal Branch Branch Code 632 005 Account No 408 092 4892 Reference Number "Your USERNAME"
	Nedbank	Account Name Portapa Branch Name Universal Branch Branch Code 198 765 Account No 100 351 1511 Reference Number "Your USERNAME"
	First National Bank	Account Name Portapa Branch Name Universal Branch Branch Code 257 705 Account No 6238 287 2820 Reference Number "Your USERNAME"

Log in to your SUPABETS South Africa Account.

Click on the "Deposit" menu item. Please note the "Deposit" menu item will only appear if you are LOGGED IN.

Click on the Supabets Prepaid picture and then type in the Pin and Serial number displayed on the bottom of your card. (See below for diagram)

Buy a 1voucher from any FLASH Vendor or PEP store.

Login on our website, and choose DEPOSIT from the ACCOUNT menu.

Choose 1voucher, and enter your 1voucher pin in the space provided.

Your account will be topped up with the value of the 1voucher - simple as that!

You can make cash deposits to the following major banks. Simply visit your bank and deposit your desired amount into our bank account of your choice.

PLEASE REMEMBER: Using your USERNAME as a REFERENCE is important for us to find and match the payments.

	Bank Name	Banking Details
	Standard Bank	Account Name Portapa Branch Name Universal Branch Branch Code 018 505 Account No 028 287 7711 Reference Number "Your USERNAME"
	ABSA Bank	Account Name Portapa Branch Name Universal Branch Branch Code 632 005 Account No 408 092 4892 Reference Number "Your USERNAME"
	Nedbank	Account Name Portapa Branch Name Universal Branch Branch Code 198 765 Account No 100 351 1511 Reference Number "Your USERNAME"
	First National Bank	Account Name Portapa Branch Name Universal Branch Branch Code 257 705 Account No 6238 287 2820 Reference Number "Your USERNAME"

If all is in order with your account for example; If your FICA documents and account has been validated and the proof of deposit was sent to [email protected] together with your SUPABETS username, the deposit will be credited to your account within 24 hours.

PLEASE REMEMBER:
Using your USERNAME as a REFERENCE is important for us to find and match the payments. Always email proof of deposit to [email protected]

Should you not use your username as a reference and should you not email the proof of deposit, the deposit will not reflect in your account immediately.

If all is in order with your account for example; if your FICA documents and your account has been validated (accounts that have not yet been validated still accept deposits), the payment will be made within 24 hours unless it is interbank transfer like FNB to Capitec then the funds can take up to 3 days to reflect in the clients account.

Your deposit will not reflect in your SUPABETS account and you need to contact the Deposit department immediately on [email protected], [email protected] or on 0861 762237.

We don’t accept any cheque deposits

1. Please note that deposits made outside business banking hours can take up to three days to reflect in our account.
2. Deposits will be credited to User’s account, as soon as they reflect on our bank statement.

Please note that the above 2 rules apply to Capitec and Interbank deposits as well.

Log in to your account.

Click on the "Withdrawal" menu item. Please note the "Withdrawal" menu item will not appear unless you are LOGGED IN.

Select your desired method of withdrawal. Click on the One Time Pin logo, a drop down will display an "amount" block. Enter the amount and click "generate". This generates a unique code. Take this code to any SUPABETS South Africa branch and receive your money instantly. Please ensure you take your ID.

We are also able to deposit your winnings directly into your account by email. Send an email to '[email protected]' with your username, the amount you wish to be deposited and your banking details.

PLEASE NOTE for withdrawals over R25 000 you will also need to resend your FICA documents.

Users who requests a withdrawal via email or bank transfer withdrawal must make sure of the following:

1. Email withdrawal request must be sent from the email they registered their account with.
2. In the body of the email users must include the following
   • The username/ ID
   • Amount to be withdrawn
   • Banking details
3. The following documents should be attached in the email
   • Bank Statement, Stamped by a teller stamp
   • Proof of residence
   • Certified copy of your ID
4. The Residential address on the proof of residence should match exactly to the one on our system.
   NB:
   • We do not accept, e-stamped, ATM or internet statements
   • We do not pay into any third-party bank accounts
   • No documents should be older than three months
   • The information on the documentation must agree to the documentation that was submitted for FICA.
   • The same documentation will be required for Bank transfer withdrawal requests
   • Even if documents were submitted for FICA, we will require the above documentation to be forwarded again.

Please note that the above is a security measure to ensure that we pay the correct User to the correct account number.

If the amount is less than R25,000.00 it takes 12 hours if payment is being made to an FNB, Nedbank, ABSA or Standard Bank account. If the account is at any other bank, it can take up to 3 working days to reflect in the account.

FICA documents must be submitted for any amount greater than R24,999.00. Once all the correct FICA documents are received, payment will be done within 24 hours.

Amounts greater than R49,999.00 will take at least 3 working days to be processed.
No payments above R25,000.00 will be processed over weekends.

Supabets users need to make sure they have provided the correct FICA documents:

• ID NUMBER
• PASSPORT NUMBER
• BIRTH DATE
• GENDER
• COUNTRY OF ISSUE

Funds are paid into the ewallet and the cellphone number is the main access mechanism for withdrawing. Therefore, in the event of cellphone numbers changing or being lost, users need to notify the support team via email to: [email protected]. Funds get paid into the wallet and the cell phone number is the access mechanism for withdrawing.

1. Select FNB eWallet Pro option.
2. Enter an amount from R100 – R2500 to withdraw, click Generate Pin.
3. An OTP (one time pin) will appear on the website for your reference purposes ONLY! Not to be used for accessing funds from the wallet.
4. Dial *120*277# to access the eWallet (if you do not have airtime, please use the following USSD code: *130*277# to check your balance.)
5. Look for the option “Supabets eWallet”. It will ask for a 5 digit pin, set new 5 digit pin to access the wallet.
6. Select “Get cash” and then “Get ATM PIN”.
7. You will receive an SMS with an ATM PIN.
8. At the FNB ATM, press the green button (enter/proceed) on the keypad OR select Card-less Services.
9. Select eWallet Services.
10. Key in your cellphone number and select Proceed.
11. Key in the eWallet ATM PIN you requested and received via SMS.
12. Choose your cash amount.
13. Make sure that your transaction has ended or that you press “Cancel” before leaving the ATM.

Please note if a client suspects any strange activities on their wallet, they need to contact FNB and protect their wallet from being accessed without their permissions.

Supabets users need to make sure they have provided their correct cell phone number before attempting to request a withdrawal:

• ID NUMBER
• PASSPORT NUMBER
• BIRTH DATE
• GENDER
• COUNTRY OF ISSUE

Supabets users need to make sure they have provided the correct cell phone number before attempting to request a withdrawal.

1. Select Standard bank instant money option from the website.
2. Confirm cellphone number by clicking yes.
3. Enter an amount from R100 – R2500 to withdraw, click generate Pin.
4. An OTP (one-time pin) will appear on the website for your reference purposes ONLY! Not to be used for accessing funds from the ATM.
5. Receive the voucher number followed by the PIN:
   
   
   • Standard Bank: Instant Money voucher 12 7140 6110 9283 8644, R50. Withdraw @select Spar, ALL SBSA ATM, Cambridge Food & Rhino Stores. T&C's apply. Query? 0860466639(The voucher)
   • Hello “Recipient name/username”, Your release code for Instant Money Voucher 1271****8644, is 2276. Cash out at Standard Bank ATM or Spar (The pin)
   
   
   
6. At the Standard Bank ATM on the keypad select Card-less Services.
7. Enter release/PIN code for Instant Money Voucher
8. Enter voucher number

Limit with standard:

Daily limit: R5 000.00 clients cannot request more than R5 000.00 a day with standard bank.
Monthly limit: R25 0000.00 client’s limit.
All withdrawals go through an audit, therefore payouts will be processed in 24hours.

After 24 hours have passed.

Please contact [email protected] for all general Sparkle Pay queries. FICA documentation will be required if the user wants to withdraw more than R2500 a day.

Before you can withdraw from your weekly bonus the funds will first have to be transferred from your bonus to your account. Once in your account, the bonus amount can be withdrawn at anytime.

The minimum amount that you are allowed to withdraw is R50

Maximum amount to withdraw is R5 million

Email Withdrawal request (See how to withdraw your winnings above)

Bank transfer withdrawal (See how to withdraw your winnings above)

Cardless ATM cash Withdrawal (Sparkle Pay) (See how to withdraw using Sparkle Pay)

OTP’s at Branches, Online withdrawals are unlimited

FNB R2 500 a day
STD R28 500 a day

If the amount is less than R25000.00 it takes 24 hours. Any amount greater than R24999.00 must be FICA’d. Once all the correct FICA documents are received payment will be done in 24 hours.

If you have a R100 bonus then you need to leave R 100 in your account therefore you will only be able to withdraw R 900.

Click on the arrow located next to your name.

You will see your balance available and if you have bonus money it will be in orange.

Please see our Promotions HERE

Select all games that you’d like to add to your bet slip.

It’s possible to place the bet with your money available, or you can choose the “Utilise Bonus” where it will be deducted from your bonus money.

Once you are logged into your Supabets South Africa account, navigate to withdrawals.

You will see a Bonus icon. (If you do not see this icon it means you do not have a bonus balance to transfer)

Select the Bonus icon, you will then get an option to withdraw your bonus balance into your available balance.

Select the Withdrawal icon. Your bonus balance will then be added to your available balance.

Your Bonus balance will be 0.00 and you will be able to receive your next Money Back Bonus.

Customers must place bets with the bonus to clear it.

We are permitted to sell vouchers out of Gauteng and KwaZulu-Natal SUPABETS licensed entities. Once you have the voucher you must log into your account and load the voucher. If you do not have a device that can assist you to load it, you can ask for assistance while you are at one of our branches. Our staff will assist you to log in and load the voucher on your account.

Scratch the silver foil on the back of the card. Log onto your account. Go to ACCOUNT and select DEPOSIT. Choose Supabets Prepaid option, input serial number and pin and click on REDEEM.

You need click refresh or log out and then log back into your online account or contact us on [email protected]

You must go back to the branch, with the voucher. The branch will contact Supabets Head Office whom will contact you back. You can also take the front and back pictures of the voucher and send it to [email protected], and also include the name of the branch where the voucher was bought.

Please send an email to [email protected] with the pin or serial number you have on the voucher and we will obtain the relevant details for you to be able to use your

Book a bet is very simple as it helps you skip the queue at branches. Please click on the link to see how easy it is, BOOK-A-BET

Go to the website and select ‘Fixture’ from the menu bars. Click on the ‘Download’ button on the right. If you need a fixture sent to you then you can request it by calling Supabets 0861 762237/011 215 7000 or sending us an email.

No, it all depends on the betting amount

Please send an email to [email protected] with the ticket number and the ticket will be cleared.

You need to login into your account and click on account at the top. You need to go to ‘Account’ at the top of the page and select ‘Betlist’ where you will see ‘From’ with a date and ‘To’ with a date, these dates need to be changed to the date the bet was placed. You then click ‘Continue’. All your bets placed from the date selected will be displayed and you will be able to locate the bet you are looking for.

These are called ‘Live’ bets. When you login on the Supabets website at www.supabets.co.za, you will find Live betting on the left side of the page, on the top just above the sport options. You can call in on 0861 762237/011 215 7000 and speak to a betting agent

Please send an email to [email protected] with the ticket number before the start of the event and the ticket will be cancelled and your online account will be credited

We are awaiting for the outcome of the game being bet on

You can find our updated fixtures by logging into your account and selecting the FIXTURES/BETCODES tab. Alternatively BET CODES

Take your multiple and increase your chances by dividing it into seperate sections by clicking on "combined multiple"at the bottom of your betslip.

Your required stake will be calculated according to the number of selections chosen.

Choose more than 1 selection in the same market or exotic from the same game.

Your bet will be divided into as many selections on 1 betslip

Stakes will be calculated according to the amount of combinations chosen.

BTS is similar to Goal/No Goal where if you bet on "No Goal AWAY" then the HOME team can have any amount of goals but AWAY must not have scored during the 90 minutes.

No you cant use your bonus to play Supanumbers.

To play Supanumbers follow these easy steps:

1. Log in to your Supabets online account www.supabets.co.za
2. Click on the Supanumbers tab on the menu bar
3. Select the Supanumbers you would like to play
4. Choose the numbers you believe will be drawn in the live Supanumbers draw by clicking on the numbers you wish to select as your bet, if it’s a one (1) number bet to five (5) number bet.
5. Enter the amount you wish to bet into the "Stake" box which is under the ‘Coupon’ section on the right.
6. Select "Confirm" to place your bet

Visit app.supabets.co.za to download the SUPABETS app on your phone and add it to your home screen.

You can make contact by calling us on 0861 762237, 011 215 7000 or emailing [email protected]

If you can help us improve our website or make it easier to use, we will award you with a R200 bonus. Email your suggestions to [email protected]. Carefully read over the T&Cs on this promotion here.

Please login to your Supabets account. On the menu bar select ACCOUNT and from the drop down menu select bet list. All bets placed will be displayed here with the result.

Currently we do not have any vacancies available.

Please follow the link for a list of all our branches and contact details. HERE

Supabets Gaming Group trade hours are from 07.00am to 22.00pm.

Email [email protected] or Skype. Alternatively visit our HELP PAGE